FAQs
We'll send you a package alert and access code when your item arrives. To retrieve your package, simply enter the access code at the locker screen and grab your item anytime day or night!
How does an UPS Access Point work? ›
Choose your delivery location as a UPS Access Point™ at the time of ordering your goods. UPS handles delivery from supplier to elected UPS Access Point. Provide proof of identity to collect your parcel. Notification sent and your parcel awaits to be collected at a time convenient to you.
How long will UPS hold a package at Access Point? ›
Can you hold my packages while I'm away? Yes, if you're a UPS My Choice member, The UPS Store and other UPS Access Point locations can hold your package for up to seven calendar days at no additional charge. UPS Customer Centres can hold your package for up to five business days.
How often do UPS collect from access points? ›
Transit times
Most parcels take just 1 working day to be delivered. Each UPS Access Point™ has a daily collection from UPS (excluding weekends). The collection time for each UPS Access Point™ can be found here.
What does it mean when UPS says your package is in a locker? ›
A UPS locker delivery is a service provided by UPS where packages are delivered to a designated locker instead of a physical address. The recipient is then provided with a unique code to access the locker and retrieve their package at their convenience.
How do I get my package out of a parcel locker? ›
A key will be left in the mailbox to be used as a parcel locker key. This key has a tag that indicates the parcel locker that contains the item. Insert the key into the correct parcel locker, and the mail piece can be retrieved. The key will remain in the locker once it is inserted.
What is the difference between UPS and access point? ›
The UPS Store: Multiple, wide-ranging services. UPS Access Point: Drop-off or pickup at local businesses. UPS Drop Boxes: For 24/7 drop-off. UPS Customer Centers: On-site UPS operating facility.
What does it mean your package is currently at the UPS Access Point? ›
Delivered to a UPS Access Point
A selected UPS Access Point location has received the shipment and it's ready to be picked up at the receiver's convenience.
Why did my UPS package go to an access point? ›
If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point® location near your home, where your package will be held for you to pick up for 7 calendar days.
What does UPS hold at UPS Access Point requested mean? ›
It means the recipient or the shipper requested this shipment to be held at a UPS Access Point. If the request is completed, it will no longer be delivered to your house. The tracking page will indicate at which UPS Access Point the shipment will be available for pickup.
Any package containing marijuana or related products will be intercepted and turned over to law enforcement. 2. What happens if UPS finds weed in a package? If UPS finds weed in a package, they will immediately notify law enforcement and turn over the package for further investigation.
How to get UPS to hold a package? ›
You can also use your UPS Delivery Notice number online to request a hold on eligible packages. In addition, UPS My Choice members can use the Delivery Planner to request a hold.
How to use a locker UPS? ›
To use a UPS Access Point® for receiving parcels, either the shipper or receiver must send the shipment to a listed locker location. This can be done at checkout or arranged for later via the UPS delivery management system.
How do UPS Access Point locations work? ›
A UPS Access Point® is a third-party retail location that offers UPS package drop-off or delivery services. Customers can choose any UPS Access Point® for their delivery location. For example, you could enter the address of an Access Point location as your address at checkout.
What happens if you don't pick up UPS Access Point? ›
If you are unavailable when UPS attempts delivery at your address, UPS may deliver your parcel to a UPS Access Point® location near your home, where your parcel will be held for you to collect for 7 calendar days. After 7 calendar days, your parcel will be returned to the sender as undeliverable.
How do I get a parcel out of my locker? ›
How do I collect a shipment from a Parcel Locker?
- Receive a notification in the application. When the parcel is delivered to your parcel locker, you will receive an in-app notification.
- Open the locker remotely. Go to the parcel locker and select "Open a locker" in the application. ...
- Take out the parcel.
Why did USPS Put my Package in a Parcel Locker. USPS puts packages in parcel lockers when the package is too large to fit into your mailbox. By using a parcel locker, USPS' delivery personnel can securely deliver your package without leaving it outside or in an unsecured location.
How long do packages stay in parcel lockers? ›
How Long Does a Package Stay in Parcel Lockers? The length of time that a package can stay in a parcel locker depends on the shipping service or the property manager. Typically, parcel lockers can hold packages up to one week or 10 days.
What does parcel locker mean for UPS? ›
A parcel locker is a lockable storage box where packages can be left securely for collection by carriers, delivery companies, residents in apartment complexes, and customers at retail stores. It provides a simple, safe, and effective delivery solution.
